FAQs

Frequently Asked Questions (FAQs) – Debris Boutique


Welcome to the Debris FAQs page. Below are answers to some of the most common questions about our products, services, and policies. If you can’t find the answer you’re looking for, feel free to reach out to our customer care team for further assistance.

1. What is Debris?

Debris is a luxury jewellery boutique established in 2023, dedicated to showcasing and empowering independent female designers from Asia. We offer a curated collection of jewellery, blending the finest craftsmanship with modern design, while promoting creativity, diversity, and authenticity.

2. Are all your products authentic?

Yes, at Debris, authenticity is our top priority. As authorized dealers of prestigious brands, we guarantee that all of our products are 100% genuine. We have exclusive relationships with many of our brand partners, and all items undergo rigorous quality control to ensure their authenticity.

3. What jewellery categories do you offer?

We offer a wide range of luxury jewellery, including:

  • Rings (adjustable, with a base size of F)
  • Necklaces
  • Earrings
  • Bracelets

Each piece is designed with versatility, elegance, and craftsmanship in mind.

4. How do I know which size to choose?

Most of our jewellery is designed in universal sizes, allowing for flexibility. Our rings are adjustable with a base size of F (Diameter: 14.07 mm, Circumference: 44.2 mm). We recommend checking the Sizing Guide on our website for more detailed information. Always review the product descriptions for specific measurements.

5. What is your return and exchange policy?

At Debris, we want you to be completely satisfied with your purchase. If you're not happy with your item, you can return or exchange it, provided it meets our return criteria. Please refer to our Terms and Service page for detailed instructions and policies regarding returns and exchanges.

6. How can I contact customer care?

Our dedicated customer care team is available to assist you around the clock. You can reach us via:

  • Email: info@debrisshop.co.uk
  • Online Chat

We pride ourselves on prompt communication and are here to help with any inquiries, feedback, or concerns you may have.

7. Do you offer worldwide shipping?

Yes, Debris offers international shipping to selected countries. Our goal is to make our unique collection of luxury jewellery accessible to customers around the world. Please check the shipping details at checkout for delivery times and costs based on your location.

8. What payment methods do you accept?

We accept a variety of secure payment options, including:

  • Credit and Debit Cards
  • PayPal
  • Other local payment methods depending on your region

9. How do I know my order has been processed?

Once your order has been placed, you will receive a confirmation email with your order details. As soon as your item has been dispatched, you will receive a shipping confirmation with tracking information so you can follow your order until it arrives.

10. How do I become a brand partner with Debris?

We are always looking to collaborate with visionary brands and boutiques that share our commitment to uniqueness, diversity, and creative expression. If you are interested in joining our community of designers, visit our Join Us page for more details on how to become a brand partner.

11. Do you have exclusive collections?

Yes, we offer exclusive collections from Asia's top female designers. Many of the brands we feature have granted Debrisexclusive distribution rights, making us the sole retailer of their luxury jewellery worldwide.

12. What makes Debris unique?

Debris is more than just a jewellery boutique. We are a platform dedicated to celebrating the creativity and craftsmanship of female designers across Asia. Our focus on luxury, authenticity, and empowerment makes us a leader in promoting independent designers and offering exclusive collections that embody diversity and artistry.