ANNXU - Power of Water - Ripple Adjustable Necklace

Q: How should I care for my jewelry from your collection?

A: We recommend handling your jewelry with care to maintain its pristine condition. Avoid exposing it to harsh chemicals, perfumes, or lotions, as these may cause discoloration or damage. When not in use, store your pieces in a cool, dry place, preferably in a jewelry box or pouch to prevent scratches.

Q: Can I wear my jewelry while swimming or exercising?

A: We advise against wearing your jewelry during activities such as swimming or exercising, as prolonged exposure to sweat, chlorine, or saltwater may accelerate wear and tear. To preserve the longevity of your pieces, it's best to remove them before engaging in such activities.

Q: How do I clean my jewelry?

A: Gently clean your jewelry using a soft, lint-free cloth to remove any dirt or residue. For more stubborn stains, a mild soap and water solution can be used. Ensure that the jewelry is completely dry before storing it.

Q: What if my jewelry tarnishes over time?

A: Tarnishing is a natural process that can occur due to factors like air and humidity. To restore the shine to your jewelry, use a jewelry polishing cloth. Avoid using abrasive materials or cleaners, as these may damage delicate finishes.

Q: Can I resize or repair my jewelry if needed?

A: Our pieces are crafted with precision, but accidents happen. For resizing or repairs, please reach out to our customer service team. We're here to assist you in maintaining the beauty of your cherished jewelry.

Remember, each piece tells a unique story, and with proper care, your jewelry can be enjoyed for years to come. If you have specific concerns or questions not covered here, feel free to contact us for personalized assistance.

The Power of Water Collection by ANNXU is a poetic exploration of movement, transformation, and resilience. Inspired by water’s ever-changing yet harmonious nature, this collection translates the mesmerizing ripples, waves, and reflections into sculptural jewelry.

Each piece in this collection represents the journey of water—from stillness to motion, symbolizing the power of fluidity, adaptability, and strength. The shimmering textures, organic lines, and versatile designs bring a sense of elegance to every moment.

Water does not resist—it flows, shapes, and transforms everything in its path. The Ripple Adjustable Necklace embodies this philosophy, offering a versatile piece that adapts to every style and occasion, just like water itself.

Q: Are your jewelry items available in different sizes?

A: Our jewelry collection is crafted in a standard, versatile size to ensure a comfortable fit for a broad range of wearers. While we currently offer one size, many of our designs feature adjustable elements or versatile designs to accommodate various preferences.

Q: How can I determine if the jewelry will fit me?

A: We provide detailed measurements and specifications for each piece on our product pages to help you gauge the fit. Additionally, our jewelry is designed with flexibility in mind, allowing for easy adjustments to suit your comfort.

Q: Can I resize the jewelry myself if needed?

A: While our jewelry is not customizable in size, certain pieces may have adjustable features. However, we recommend against attempting to resize the jewelry yourself to avoid unintentional damage. For specific size-related inquiries or concerns, please contact our customer service team for assistance.

Q: What if the jewelry doesn't fit as expected?

A: If you encounter any issues with the fit of your jewelry, please get in touch with our customer service team promptly. We are here to address your concerns and explore potential solutions to ensure your complete satisfaction.

Our commitment is to provide you with not only exquisite designs but also a comfortable and enjoyable wear. If you have any questions about sizing or fit that are not covered here, feel free to reach out to us for personalized guidance.

Q: What is the expected delivery time for my order?

A: As our jewelry is meticulously crafted and not mass-produced, we require 1 to 2 weeks for processing and delivery. This ensures that each piece receives the attention it deserves before reaching your doorstep. You will receive a shipping confirmation with tracking details once your order is on its way.

Q: What if I need to return an item?

A: We understand that sometimes a piece might not be the perfect fit. Therefore, we offer a hassle-free 14-day return policy. If you are not completely satisfied with your purchase, please contact our customer service team within 14 days of receiving your order for return instructions.

Q: Is there a cost associated with returns?

A: No, we believe in making your shopping experience as stress-free as possible. Returns within the 14-day window are free of charge. Simply reach out to our customer service team, and we'll guide you through the process.

Q: How long does it take to process a return?

A: Once we receive your returned item, we aim to process it promptly. You can expect the refund to be issued within a few business days. Please note that the actual time it takes for the refund to reflect in your account may vary depending on your payment method.

Our goal is to ensure your satisfaction with both the delivery and your purchase. If you have any specific questions or concerns regarding delivery or returns, feel free to contact our customer service team for personalized assistance.